When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Please allow 24 – 48 hours after your order is shipped to receive the confirmation.
Nope, it's really the luck of the draw! This is why every leather bag is as unique as it can be.Still if you're not happy with what you receive, (which we really hope you are!) just email us at firstname.lastname@example.org and we'll get you set up with a return.
Courier service usually needs about 24 hours after their initial scan for things to show up on their website. If you aren't seeing anything after that please feel free to get in contact with us and we will follow that up for you.
Yes, all your payment detail data is transmitted and codified under a secure SSL-encrypted server. Our store is hosted using the Shopify Inc platform. All payment gateway is encrypted through Payment card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Yes, your credit card is charged upon completion of your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send another e-mail to notify you when your order has been shipped and we have charged your credit card.
1. Send an email or fill Contact form available inside contact tab at the home page, stating your order number and the reason for the return. 2. Items must be returned in original packaging and condition. 3. Include the invoice with return.