Help Center

That depends on whether or not it has been shipped yet. Please contact us on info@kalghi.com.au and we'll do our best.

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Please allow 24 – 48 hours after your order is shipped to receive the confirmation.

"Unfulfilled" just means that we successfully received your order! Once your order is processed and shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

We don't take money orders, check payments. Yes we accept Paypal Payments.

Nope, it's really the luck of the draw! This is why every leather bag is as unique as it can be.Still if you're not happy with what you receive, (which we really hope you are!) just email us at info@kalghi.com.au and we'll get you set up with a return.

Not really, we only have so many items to choose from and chances are they'll be from the same batch and a similar shade.

All of our leather is within millimeters of each other in thickness and we can't custom make something thicker or thinner.

All orders will be processed and dispatched from our warehouse in Adelaide in 24-48 Hours.

We offer Free Australia wide shipping on all orders.

Once's the Order is dispatched it will take your order between 2-5 business days to get to you.

Courier service usually needs about 24 hours after their initial scan for things to show up on their website. If you aren't seeing anything after that please feel free to get in contact with us and we will follow that up for you.

The payment options that we accept are:

• Credit Cards (Visa, Mastercard and American Express)
• PayPal
  

At this time, we do not accept purchase orders, cash, check or money orders.

Yes, all your payment detail data is transmitted and codified under a secure SSL-encrypted server.
Our store is hosted using the Shopify Inc platform. All payment gateway is encrypted through Payment card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Yes, your credit card is charged upon completion of your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send another e-mail to notify you when your order has been shipped and we have charged your credit card.

If your purchase does not meet your expectations, you may return the item within 30 days after delivery, for a refund or an exchange. 

• Items returned must be returned in original condition. 
• Delivery charges are non-refundable.
• Refunds will be credited to your original method of payment.
• All online orders can be returned by post.
• Please note you are responsible for the return of your items, so registered post is recommended.

1. Send an email or fill Contact form available inside contact tab at the home page, stating your order number and the reason for the return.
2. Items must be returned in original packaging and condition.
3. Include the invoice with return.

You can send us an email at info@kalghi.com.au

Our Mailing Address is:
PO Box 90,
MODBURY NORTH SA 5092

All return shipping fees and other miscellaneous fees are the responsibility of the customer.